Frequently asked questions
How do I track my order?
You'll receive an SMS and email with tracking once your parcel ships.
Can I pay cash on delivery?
Yes — COD is available in most service areas at checkout.
Are sale prices real discounts?
Yes. Compare-at prices reflect the previous regular price for the same variant.
How do I contact support?
Email hello@melalootlo.com or call 0300-1234567, Mon–Sat 9am–7pm.